Automated outreach your members can actually talk to.
Aedion Signal runs the outreach programs health plans depend on — gap closure, screening reminders, medication adherence, annual notices, redetermination — on a platform where members don't press 1. They just talk. They ask questions in their own words, get answers from your approved language only, and reach a person the moment they ask.
Hear it for yourself →Legacy IVR asks members to press a key. Signal listens.
Members speak. The platform understands.
"Yeah, this is her." "I already had that done." "Can I talk to someone?" The platform understands and routes accordingly — no exact keywords, no keypad hunting. The keypad still works for anyone who prefers it.
Real conversation, real boundaries.
When a member has a question the script didn't anticipate, Signal holds a bounded conversation: it answers only from talking points your team approved, never gives medical advice, never quotes benefits it wasn't given, and hands off to a human the moment a member asks. Every conversation is fenced, logged, and reported.
Launch in days. Change the same day.
A new program is configuration, not a project. A script edit — a legal update, a new response — deploys the same afternoon, in English and Spanish together.
Results your quality team already knows how to read.
Recipient-level and attempt-level results, member-level result files with every answer captured, live program dashboards, transfer and best-time-to-call analytics — generated automatically when a program completes.
Two channels, one program.
Interactive phone calls
Automated calls that authenticate the member, deliver the message, capture answers by voice or keypad, hold a bounded conversation when needed, and transfer to your team with context when the moment calls for it.
SMS that follows the same rules
Text programs that share the same consent record, quiet hours, opt-out handling, and reporting as the calls — so a member is never contacted twice by two systems that don't talk.
The right people, the right message
Programs adapt to what's known about each member — plan type, risk tier, prior responses — so the message fits their situation instead of everyone hearing the same script.
Health plans first.
Medicare Advantage, Medicaid, provider-sponsored, and regional plans running gap-closure, adherence, screening-kit, annual-notice, redetermination, and retention outreach. The same platform serves any organization with a large list, a message that has to land, and rules about how people may be contacted.
Built for regulated outreach. Verified, not asserted.
- HIPAA-eligible infrastructure under an executed Business Associate Agreement
- Member authentication verified against your eligibility data before any health information is spoken — fail-closed
- Per-client isolation, attack-tested
- All telephony callbacks cryptographically signature-validated
- Opt-outs honored immediately, at program and global scope
- Call windows and attempt limits enforced by the platform, not by policy memo
- Text programs honor STOP and HELP at the platform level
- Security documentation available under NDA
People are contacted only when the organization we work for has a lawful basis to reach them. Sensitive information is never left in a voicemail or with anyone other than the intended recipient.
The demo is a phone call.
No deck, no slides. We load a sample program, the platform calls you, and you experience exactly what your members would — including simply talking to it. Fifteen minutes.
Built from how this industry actually runs outreach.
Aedion Signal was built in Massachusetts after studying the production systems that have run member outreach for the largest health plans in the country for twenty years — the call designs, the reporting contracts, the compliance discipline — and rebuilding that playbook on infrastructure two decades newer. The platform is live, HIPAA-eligible, and running programs today.